About Us: Modular Handrail
Designs, LLC is the exclusive United States
distributor of Titoz stainless steel railing components
and systems, and stainless steel canopy systems. We
offer a full selection of the most popular railing
systems for commercial and residential purposes. These
railing and canopy systems and railing components are
high-quality, 304 stainless steel, which with proper
care, will withstand many years of use. Our products
lend strength and beauty to nearly any application; but
most importantly, they add value.
We are not a turnkey company, and do not
design or install railing systems. If you have a
turnkey, commercial project in need of
stainless steel railings, please
click here to visit Architectural Railings &
Business Hours: Monday - Friday, 8:00 A.M.
to 4:00 P.M. EST/EDT
2031 Carolina Place Drive, Fort Mill, South Carolina
Telephone: 704-919-2617 |
Holidays: We recognize most federal
holidays. In recognition of these holidays, we will not
be available to accept telephone calls or e-mails, or to
process orders, returns, exchanges, or cancelations.
However, orders may be placed online 24/7, 365 days a
year. Any orders, which are received on
weekends or holidays, will be processed on the next
All of our stainless products are polished to a #8,
mirror finish. Our products are solid stainless steel,
and may be re-polished to your preferred finish.
However, we do not offer re-polishing
Ordering: Orders may be
placed online 24/7, 365 days a year.
In the event that there is a question
regarding your order, it is very important that we have
your complete contact information, so that we may clear
up any discrepancies, and process your order promptly.
As it is preferable to have any issues addressed in
writing, we will alert you of any discrepancies
via e-mail. It is of the utmost importance
that you provide a valid e-mail address with your
order. We will not take responsibility for delays
in fulfilling an order for which we have corresponded by
e-mail, but not received a response from you.
Please monitor your e-mail for any
correspondence from us! You will receive a receipt
and shipment/tracking information via e-mail.
Please save or print such correspondence until you have
received your order. When contacting us regarding
an order, please reference the order number on your
Please do not provide credit card numbers via telephone, fax,
We will provide quotes to anyone, who has correct
measurements, sketches/drawings of the intended
application, and knows which of our railing designs they
want to use. We cannot provide quotes to anyone, who does not know
which components they want to use in the application of
their system. We recommend thorough research of
end caps, and every component necessary to build your
railing system. As our components come in a
variety of styles, and in a selection of price ranges,
we cannot offer "generic" railing quotes. Each
quote will be specific to one railing style, and one
railing application. You may submit separate quote
requests for an additional railing style and/or
do not have estimators on staff to read through complete
sets of architectural drawings, please do not send them
for quote requests. We recommend sending a rough
sketch or a single illustration for each railing
application, with exact measurements, along with your
preferred railing system choice.
provide budget numbers only for larger projects.
If the budget number is approved, we will then assist
with a material take-off.
Please do not submit a quote request for known
quantities of components.
All pricing on our web site is current. To
determine your final components and shipping cost,
simply add your components to our shopping cart, and
enter your delivery zip code. You will see
available UPS shipping options and pricing for each.
We only offer quotes when
a material take-off is required. We do not provide
discount or special pricing quotes.
Minimum Order: There is no
Specially-Quoted Order Processing:
If we provide you with a quote, which does not have
the typical web site pricing, we now offer a simple,
self-checkout payment processing method! Once you
notify us of acceptance of the quote, we will provide a
secure checkout link, created to the exact dollar amount
of your quote, where you may submit payment at your
convenience. We do not
accept credit card numbers by telephone, fax, or e-mail.
All customers must perform their own checkout.
This is a fraud deterrent policy that MHD strictly
adheres to, in order to maintain credit card industry
security compliance, and is designed to protect our
customers' personal information.
Payment Terms: We
currently accept payment via credit/debit card only.
We do not extend credit. All orders
must be paid in full before shipment from
our facility. We do not process credit
cards in our office. Please do not
call our office to offer your credit card
number to pay for your order. We do
not accept credit card numbers by telephone
fax, or e-mail.
Payment Methods: We accept Visa, Master
Card, American Express, and Discover.
PayPal: We accept payment via PayPal.
Google Checkout: We accept payment via
Sales Tax: Sales tax will be applied to
orders placed in the state of South Carolina, by South
Carolina residents or South Carolina-based businesses.
Current sales tax rates will be
automatically calculated and applied to online orders
placed in-state. In-state orders received via fax
will also have South Carolina sales tax applied when
they are processed in our office.
Tax Exemptions: If your
company is in the state of South Carolina, and is
tax exempt, please fax a copy of your tax exempt certificate to us at 704-373-2995,
and we will credit the amount of tax back to your online
Individuals and businesses located outside the state of
South Carolina are responsible for submitting applicable state or local use
taxes for items purchased from our company, per local
and state laws governing
payment of sales and use taxes on out-of-state and/or
online purchases. It is the purchaser's
responsibility to understand and adhere to their local and state sales and use tax laws.
Most orders ship within one
business day! Most components orders placed by
2:00 P.M. EST/EDT ship same-day! Orders for cut
tubing will require additional processing/production
Shipping is based on the weight of each item ordered,
and will be calculated in the shopping cart per order.
We do not offer flat-rate shipping at this time.
Order tracking is available on
this page. You must have your order number, and
billing zip code to look up the status of your order. If
you do not have this information,
please contact us for
All orders should be inspected immediately upon receipt.
There is a time limit on returns. All requests for returns must be presented in writing to
us, within 10 (ten) business days of receipt of your
products. Please request a return authorization at
. Returns for
non-flawed products will have a 15% re-stocking fee
applied. Shipping charges will not be
refunded for returns authorized for non-flawed items.
Any requests received after this 10-day
period will be up for review, and may not be approved.
For this reason, it is of the utmost importance that
orders are thoroughly inspected upon receipt.
Should manufacturing defects or flaws be present on the products
received, or if you have received the incorrect product, please
contact us immediately for
replacements. Products with defects or flaws may
also be returned for a full refund.
Please Note: We
cannot process refunds beyond 30 days of original
If your return is approved after 30 days,
additional fees (on top of 15% re-stocking) will apply.
As we cannot offer a refund to a credit card through our
credit card processor after 30 days, we will have to
issue a refund one of the following ways. 1) Company
check ($10 fee), 2) PayPal one-time payment ($5
fee), or 3) store credit (no additional fee, never
We will not accept
returns of cut or punched tubing material, cut rod
material, or any customized item, as such customization deems them non-resellable.
In the unlikely event that you receive a different
product than ordered, we will take full responsibility
for exchanging the items, including return shipping
charges. We ask that you contact us within the
same 10-day time period, so an exchange may be made
promptly. If an order has been made for the
incorrect product, the purchaser will assume full
responsibility for the exchange, including return
shipping to our facility.
Policy: We understand that unforeseen
circumstances may require an order to be canceled.
As most of our orders are shipped the same day they are
placed, we can only allow order cancellations within 2 hours of the
original purchase, extending a full refund.
Please provide a cancellation request, in writing, to
requests, which are received after the 2-hour
timeframe, may also be approved. However, for
these cancellations, a full refund may not apply.
Cancellations after the 2-hour period, which have been
processed and packaged, will have a 15% re-stocking fee
applied before a refund is issued.
received after an order has been processed, packaged,
and shipped will be treated as "returns". Please
policy for more information.
Lost or Damaged Materials:
As all shipments are FOB Origin, we will not accept
responsibility for lost or damaged-in-transit materials.
If you receive a shipment with notable damage to the
exterior package, please alert the delivery associate,
so a note may be made on the freight bill. Inspect
the contents of the damaged package immediately.
Alert us of replacements necessary to compensate for the
damaged materials. We will not accept
responsibility for lost or misrouted shipments.
We make every effort to promptly and correctly fulfill
each order that we receive. However, errors may
occur regarding product quantities. Please
open, inspect, and confirm your product quantities upon
receipt of your order. To make a claim
regarding incorrect product quantities, you must contact
us within 30 calendar days of receipt of your order.
Please submit your claim in writing to
Please Note: We may
have photographic record of your order prior to
packaging and shipment, which will aid us in determining
whether the correct number of products was pulled for
Drilling and Tapping: We do
not offer drilling and tapping for attachment of
components to posts. However, we recommend the
following drill bit sizes for post-mounted components.
post-mounted handrail brackets (1/4-20 flat-head screw), we recommend a
#7 drill (0.201");
Glass clamps (5/16-18 socket screw), "F" size drill
bracket saddles for our
handrail brackets and
top rail brackets (10-24 button head), we recommend
a #26 drill (0.147").
Click here for drill & tap size chart.
If you cannot
find the correct size, choose the drill bit closest in diameter, which
is smaller than the recommended size.
We will provide posts cut to your custom size
specifications for $5.00 per cut - for straight and/or
mitered cuts, plus deburring. Just add your preferred,
cut lengths in the "Ordering Instructions" box when
Tube Cutting Procedures:
Stainless steel tubing should be cut at a slow
rotational speed. At Modular Handrail Designs, we
use Kasto cold saws with carbide-tipped saw blades at 24
RPM. If you are using an abrasive saw, please be
aware that it will generate a lot of heat between the
tubing and cutting blade. The heat produced by
this process will discolor the stainless tubing, and
will require polishing. The polishing can be done
using a polishing pad and rouge compound. In
general, chop saws and compound miter saws operate at a
lower RPM than miter saws. The lower the RPM, the
better the resulting cut.
Mounting Hardware: Mounting
hardware is not included. It is the responsibility
of the purchaser to purchase separately the hardware
necessary to mount their railing system.
Assistance: For technical assistance,
e-mail us at
. We will address each issue in the order
in which it is received. Please provide as much
information as possible in your request, so that we may
appropriately address your question. All technical
support requests will be answered within 24 hours,
Monday - Friday, 8:00 A.M. to 4:00 P.M. EST/EDT. Support
requests received on Saturdays, Sundays, or holidays
will be answered the following business day.
The stainless tubing and components that we sell are
universally used in the construction of handrails and
guardrails. It is the purchaser's responsibility
to ensure that their railing installation meets local
code requirements. Purchasers should familiarize
themselves with local codes that apply to their railing
installation prior to ordering the components and
installing the system.
Engineering is based on many factors,
such as railing height, post spacing, infill panel type,
mounting hardware, mounting surface, and more.
These are all factors that must be considered in
planning for your handrail or guardrail.
Municipalities do not typically write
their own codes and standards, but rather adopt codes
written by other building codes and standards entities.
Some of these entities are the ICC (International
Code Council); ICBO (International
Conference of Building Officials); OSHA (Occupational
Safety and Health Administration); and BOCA (Building
Officials Code Administrators International, Inc.).
Click here to see state-by-state code adoption.
details are available on
Product Samples: At this
time, we are unable to offer product samples without
click here to purchase a sample tubing section.
Security & Privacy: Our shopping cart
system is encrypted, and completely secure. When placing
an order online, we ask for your e-mail address, so that
we may deliver a receipt and/or future correspondence
regarding your order. We do not rent, sell, or give away
any personal information, including your name, address,
telephone number, or e-mail address. Your information
will only be used during processing and delivering your
order. Our shopping cart also employs a fraud
deterrent system, keeping non-customers safe.
We are PCI DSS compliant! Read
about the importance of shopping with a PCI compliant
Errors: We make every
attempt to correctly represent the products and services we offer in
our catalog, and on this web site. However,
discrepancies may occur. This is an issue we take
very seriously, and will work promptly to resolve such
issues arising from a product misrepresentation, or any
human error regarding our product specifications.
will be closing on November 20, 2013.