Question: Why do I have
to provide my e-mail address when ordering?
Answer:
A valid e-mail address should be used to
place your order, as you will receive a receipt, as well
as shipment updates from us via e-mail. Please
monitor your e-mail for correspondence from us after you
place an order. Should questions arise regarding
your order, we will attempt to communicate via e-mail.
If we do not receive a reply after five business days,
we will attempt to contact you via telephone. If
we are unable to reach you, your order may be suspended
until contact is finally made. If contact is not
made after 10 business days, we will cancel your order.
We will never give out, rent, or
sell your e-mail address. See our privacy
statement
here.
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Question: What are your
current prices?
Answer:
All current pricing is reflected on this
web site. We do not offer varied pricing for
corporate or large-quantity orders at this time.
|
Question: Can I get a
quote by telephone?
Answer:
We may be able to offer a budget price by
telephone, but cannot verbally offer a firm and final
quote to anyone. This is to protect our customers
and ourselves from mistakes in material counts/pricing.
To receive a finalized materials take-off, pricing, and
freight costs, you must e-mail us with exact dimensions,
and information as to whether your railing will be
mounted on a flat surface, or on a rake, such as stairs
or a ramp. All of these things affect cost, and
must be accounted for in order to provide a firm quote.
You may also submit a sketch or photo of
the area where the railing will be used. Our
trained eyes are much better able to see possible
out-of-the-norm requirements for your railing system,
that cannot be determined without visual representation.
Please send quote
requests to
quote@railing-designs.com.
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Question: Tracking
information says my order was delivered, but I cannot
find it. What do I do?
Answer:
If the shipping company has proof of
delivery for your order, it will tell you the person's
name, who signed for it, where it was signed for
("reception area", "front desk", etc.), along with the
date and time of delivery. See the person, who
signed for the package. If the delivery
information is erroneous, you must contact the shipping
company to resolve the issue. If your package was
delivered to the incorrect address, please
contact us.
We are not liable for incorrect delivery
addresses provided by customers. If we made a
mistake on the delivery address, we will replace your
products. Be absolutely certain that you provide
the correct delivery address when you place your order.
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Question: What are the
tolerances of your post materials?
Answer:
- Our 1.9"ø,
13-gauge tubing tolerance is +/- 0.010".
- Our 1.5"ø,
18-gauge tubing tolerance is +/- 0.008".
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Question: Do your
railings meet my code/load requirements?
Purchaser
responsible for ensuring that desired parts and
application meet load requirements.
Answer:
We
are unable to answer this question. Why?
Modular Handrail Designs, LLC is a railing components
reseller. We do not design, engineer, or
install railing systems. We simply provide our
clients with the parts to build their own railing
systems. Engineering is based on many factors,
such as railing height, post spacing, infill panel type,
mounting hardware, mounting surface, and more. It
is incumbent upon you, the purchaser, to make
sure the railing design you have planned for your home
or business will indeed meet your specific state and/or
local code requirements, as well as load requirements.
Click here for general information about
state-by-state code adoption. |
Question: Why has my
order status not been updated?
Answer:
Though
most orders leave our facility within 24 hours (except
for weekends and holidays), some may take up to three
days to fulfill. We will update your order status
as soon as tracking information becomes available.
As our office closes at 4:00 P.M.
EST/EDT, shipments, which are picked up after 3:30 P.M.,
may not have tracking information available until the
following business day. |
Question: Is it safer to
call my order in, rather than ordering online?
Answer:
No. In
order to maintain PCI DSS compliance, MHD does not
accept credit card numbers by telephone. We've made every effort to make our web
site as user-friendly as possible! Our goal is to
offer a safe and seamless online ordering experience.
If we can make it better for you, please
contact us,
and let us know how.We do not
have a credit card processing machine in our office.
All credit cards are run via the Internet.
If you wish to make payment in another
form, please
contact us
to inquire about doing so. Be advised that making
payment via check or money order will have a longer lead
time, as no products will be sent until form of payment
is validated by our bank, as well as the issuing bank.
You may also be asked to complete a
credit history form before we agree to accept a money
order or check. |
Question: Do you sell
glass infill panels?
Answer:
No,
we do not provide glass infill panels for our railing
systems (nor for our canopy system). It is incumbent upon the purchaser to
arrange for purchase of glass infill panels before
ordering the railing system, to allow for manufacturing
time. We do not recommend or endorse any glass
companies. |
Question: How do I cut my own
tubing?
Answer:
Stainless steel tubing should be cut at a slow
rotational speed. At Modular Handrail Designs, we
use Kasto cold saws with carbide-tipped saw blades at 24
RPM. If you are using an abrasive saw, please be
aware that it will generate a lot of heat between the
tubing and cutting blade. The heat produced by
this process will discolor the stainless tubing, and
will require polishing. The polishing can be done
using a polishing pad and rouge compound. In
general, chop saws and compound miter saws operate at a
lower RPM than miter saws. The lower the RPM, the
better the resulting cut. |
Question: Can I use your
railing systems in my outdoor space?
Answer:
As
our railing systems are comprised of 304 stainless
steel, they should not be used outdoors in areas close
to the ocean. We can only recommend use of 316
stainless steel in areas, which are within a few miles
of salt water. Our standard, 304 stainless steel
railings may be used outdoors, where salt and other
potential harmful airborne environmental contaminants
are not a factor. Please research what grade of
stainless steel better suits your outdoor space.
We do not currently offer 316 stainless steel. |
Question: What is your
recommended post spacing?
Answer:
We
recommend post spacing from 42" to 48". We do
not recommend post spacing greater than 48". |
Question: What are your standard tubing sizes?
Answer: We sell
only 1.5"ø and 1.9"ø tubing, in the following
standard lengths.
- Any Size up to 36"
- Any Size up to 48"
- 6 Feet
- 8 Feet
- 10 Feet
- 12 Feet
- 20 Feet
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Question: Do you offer
contractor's or quantity pricing?
Answer:
No.
The prices shown on our web site, reflect the price we
extend to businesses, as well as individuals. At
this time, we also do not offer special pricing for the
purchase of large quantities. |
Question: Do you offer a
brushed/satin stainless finish?
Answer:
No.
Our railing products are offered in only a #8, mirror
finish. Our items are solid stainless steel, and
may be re-polished to a different finish. However
we do not provide re-polishing services. |
Question: Do you have distributors in other
locations?
Answer: Our one and only
location is in Fort Mill, South Carolina. We ship
every order from this facility, and do not have product
representatives, nor shipping facilities outside of this
location. |
Question: Will my posts and handrail be
pre-drilled at your facility?
Answer: No.
We do not provide this service. |
Question: What size drill bit should be used for
my post-mounted components?
Answer: For
rod holders (1/4-20 flathead screw), we recommend a
#7 drill (0.201);
Glass clamps (5/16-18 socket screw), "F" size drill
(0.257); Post mounted
handrail brackets (10-24 button head), we recommend
a #26 drill (0.147).
If you cannot find
the proper sizes, get the closest diameter, which is
smaller than the recommended size. |
Question: Is mounting hardware
included with your railing systems?
Answer: We do not
provide screws, bolts, or any mounting hardware
required to connect your railing system to the structure
it is being mounted to. However, a few items in
our store will come with some hardware. If you
have a question about a particular product, and/or the
hardware required for a particular application,
e-mail us
for help. |
Question: Do you offer cable railings?
Answer:
No,
currently we do not offer cable railings. We
recommend our
horizontal rod railing system, which has a similar
look to a cable rail system, in which 7/16" stainless
rods create a sleek, modern design! |
Question: Where can I have my post material
cut?
Answer:
Need
us to cut your posts? If
so, add your size specifications to the "Ordering
Instructions" box when checking out, and we will cut
your material to size for a small fee. Straight
and mitered
cuts are $5.00 each. Please choose the number of cuts
required when you check out. |
Question: I live in Canada. Can I
order from you?
Answer:
Yes!
We accept online orders from all 50 United States, as
well as Canada. |
Question: Can you help design my railing
system?
Answer:
No,
we do not provide design services. The railing
systems you see on our web site are all that we offer.
We are not a turnkey service provider. |
Question: I would like to fax my order. How
do I determine shipping charges?
Answer:
1) Add your products to our online shopping cart. 2)
Click "Checkout". 3) Enter your destination zip/postal
code. 4) Click "Recalculate". Your shipping charges will
be displayed. Simply add that total to your own purchase
order/order form, which will be faxed to us.
Please do not provide credit card numbers via fax.
We will provide a secure payment link once your order is
confirmed. Thank you! |
Question: Who will install my
railing system?
Answer:
Unfortunately, we do not provide installation
assistance. A local building contractor should be
able to install your railing system. If you, or
your building contractor have a technical questions,
click here
to contact us. |
Question: Are your
products suited for residential use?
Answer:
Yes,
our products may be adapted to residential projects.
It is incumbent upon homeowners to educate themselves
about local building codes, and whether the desired
railing system will meet or exceed those codes.
Please see
this page on our web site, and visit
this page about OSHA's standards. |
Question: I would like to receive a sample rail
section. How can I get a sample?
Answer: Unfortunately,
we are unable to provide product samples free of charge.
If you would like to order a component or rail section
sample, please
contact us
for a quote. |
Question: Why is extra freight charged for
oversized tubing and rods?
Answer:
Any
tube or rod, which exceeds 8 feet in length, must be
shipped via freight carrier. UPS will not accept
packages more than 96" in length. Additional
charges apply to packages more than 96" for oversized
items. |
Question: What are your payment terms?
Answer:
We currently do not extend credit to purchasers.
We accept Visa, Master Card, Discover, and American Express.
You may pay via our payment processing system, or using
your PayPal or Google Checkout account. |
Question: How long will it take for my order to
arrive?
Answer:
Orders for in-stock items will be shipped within 3
business days. Out-of-stock items will take an
additional 10 business days; custom orders will take an
additional 14-21 business days. |
Question: I do not know exactly how much
railing I need to order. Can I get assistance?
Answer: Yes. We will accept your
measurements, and estimate how much railing you will
need. You may send your measurements via e-mail or
fax, risk free, for a quote. We will include all
components necessary for your chosen railing design,
based on the measurements you provide. An estimate
will be available within three business days of
submission. Please visit
this page
for contact information. |
Question: How do I know if the
products I need are in stock?
Answer: You will
receive an error if you attempt to order an item that is
out of stock. If you have further questions about our
inventory, please
contact us,
and we will be pleased to assist you. |
Question: How much do you charge
for shipping?
Answer: Shipping
is calculated based on the weight of the products you
purchase. Once items are placed in your cart,
their shipping charges will be automatically calculated
and displayed. |
Question: Will I be charged
sales tax?
Answer: Sales tax
is applied to orders, which are placed in South Carolina
only. |
Don't see your question here? Send
us an
e-mail, and we'll be pleased to assist you. |
Exclusive U.S. Reseller for Titoz®,
a division of Rinox Engineering.